Clear the old record so your registration can go through.
Send the exact message or the step where it stopped. The desk explains the supported route and the fee before any paid work starts.
Discuss this Ejari issue1
We check the property and find the active old record.
2
We cancel the previous Ejari that’s blocking you.
3
Once it’s clear, your new Ejari can be filed.
A property can hold only one active Ejari at a time. If the previous tenant’s record was never cancelled, the system blocks the new registration until it’s cleared.
The old record needs to be cancelled. We confirm the active record and clear it so your new registration can go through.
No — the old active record must be cancelled first, then the new tenancy can be registered.
Usually 1–2 business days to clear and register, depending on the documents and any landlord approval needed.
Cancellation of the old record is free through the official Dubai REST app; our fee is for assisted handling. We cannot bypass landlord approval or authority requirements, and we do not provide legal advice. ejaries.ae is an independent service, not a government website.
