Refund Policy

Ejaries.ae is operated by Cendale Documents Clearing Services FZCO (“Cendale”, “we”, “us”). This policy sets out when refunds are issued for Ejari registration and renewal services purchased on this site.

1. Structure of our fee
Every order placed on ejaries.ae is composed of two distinct components:

(a) Government and authority fees — These are statutory charges payable to the Dubai Land Department, the Real Estate Regulatory Agency (RERA), and the Ejari system. We collect these on your behalf and remit them in full to the relevant authority at the point of registration.

(b) Cendale service fee — Our fixed professional fee for preparing the file, verifying tenancy documents, submitting through the Ejari channel, and issuing the registered certificate to you.

Refund eligibility differs between the two components.

2. Government and authority fees

Once a registration is submitted to the Ejari system and the authority fee is paid, that payment becomes non-refundable as a matter of government policy. Cendale cannot recover authority fees on your behalf and therefore cannot refund them to you.

If your file is cancelled before submission to the authority, the authority-fee portion is fully refundable.

3. Cendale service fee

The Cendale service fee is refundable in the following circumstances:

• You cancel your order before we have begun work on the file.
• We are unable to complete the registration due to a fault on our side.
• You provide complete and accurate documentation but the registration nonetheless fails for a reason within our control.

The Cendale service fee is not refundable where:

• The tenancy contract is rejected by the authority because of defects in the contract itself, missing landlord documents, or information you have supplied that proves to be inaccurate.
• You change your mind after we have submitted the file.
• The property, parties, or contract terms are not eligible for Ejari registration under prevailing rules.

4. How to request a refund

Email [email protected] with your order reference and a brief explanation. We respond within two working days. Approved refunds are processed to the original payment method within seven working days.

5. Chargebacks

If you initiate a chargeback through your card issuer for a service we have already delivered, we reserve the right to contest the chargeback and to recover any associated bank fees.