| What you see | What it usually means | The fix |
|---|---|---|
| Stuck on "pending approval" | Landlord / manager hasn't approved it yet | Guide the landlord, use a manager route, or escalate |
| Document rejected | Upload is unreadable or details don't match | Correct the source document, then re-file |
| Title-deed mismatch | Ownership record is out of date | Fix the record via titledeed.ae, then register |
| DEWA / premise error | Wrong or missing DEWA premise number | Confirm the correct premise number and re-submit |
| "Previous Ejari exists" | An old contract is still active on the unit | Cancel the previous Ejari first, then register |
Keep the exact message and identify the record it refers to before changing or resubmitting your file. Note:
A clear brief helps the desk identify the appropriate supported work and explain the fee before you proceed. If it’s an approval issue, start with landlord approval; if it’s a deed mismatch, see title-deed mismatch; if the message mentions an earlier Ejari, see why an old Ejari blocks a new one. For other cases, use the stuck / rejected rescue or choose your Ejari problem.
Identify the failure type first — a stuck landlord approval, a rejected document, or a data mismatch each need a different fix. We diagnose the exact block and file it for you.
The landlord or their authorised manager still needs to approve the registration on the app. If they’re unavailable, there are manager and escalation routes.
Usually a mismatch or an unreadable upload — the contract details, title deed, or DEWA number don’t line up with the record. Correcting the source document clears it.
Yes — we prepare and file a clean submission through the official system, so you don’t have to fight the app.
Educational overview. The Dubai REST app is operated by the DLD; we are an independent service that prepares and files through official systems and do not control app outcomes. ejaries.ae is an independent service, not a government website.
